Our return policy is for STORE CREDIT only. We absolutely DO NOT issue refunds or exchanges at any time. 

    We can issue your credit for the website OR the b.e.humbleshop app. We will be in contact to see which you would prefer.

We do not offer exchanges or refunds. A B.E.Humble gift card will be issued once your return is processed. We recommend placing a new order for the item you wish to exchange. We cannot always guarantee the item/size you would like to exchange will be in stock.

 

**Please note:

Once an order has been placed, the order cannot be canceled or modified. We apologize but b.e.humble is not responsible if promotion codes are not entered at the time of checkout.

 

Please note, listed in the description of every item on the website and app are a sizing guideline, and the model size as well as a fit video available on the app. Our Product Management team works incredibly diligently to ensure these measurements are correct and specific to every applicable item.

You can also find a model size chart listed on our website here. https://behumblefashion.com/pages/size-chart

Each item is photographed to display the true color/pattern. Although we try to accurately photograph each item, exact coloring of merchandise may vary due to indoor/outdoor lighting, various computer or mobile device screens, resolutions and more. Items with a slight variance will not be considered defective.

Items are eligible for return if:

    Items are unwashed, unworn, unaltered, free of any stains of any kind as well as animal hair.

    Items MUST be received back to us with 14 days from the original purchase date. Pre-Order items must be received back within 14 day of the shipping date provided by the tracking number.

All Sale merchandise (merchandise ending in .00), Brittany Humble Beauty, Items marked HOLIDAY & Subscription box purchases are non-returnable.

Any items purchased with a discount code 20% and higher are also non-returnable. (Excludes 1st time use app coupon) 

If you receive incorrect merchandise or merchandise you believe to be defective, please contact Customer Service. All claims must be made within 30 days of purchase date.

If you have attempted a return for an item that does not meet the criteria stated in the above policy, we will keep the item(s) to return to you with a future purchase, or you will be responsible to pay for shipping to have them returned to you. 

Please email behumblewebsite@gmail.com with return questions so that we can make sure your items are eligible for return. 

Excessive Returns-It takes our team a lot of time to process returns and inventory. Returning more than 10 items per month will result in a 20% restocking fee. The fee will be taken from the credit issued at the time of the return.

We would love to help you get into the correct sizing for each item, so we absolutely do not mind if you reach out for sizing info. Contact us through the customer service email with any questions about sizing. We also highly recommend downloading the b.e.humbleshop app, as that connects a fit video as well as a description to each item in the shop! 

We thank you so much for your order! 

RETURNING AN ORDER

To return an item by mail:

Enclose the printed copy of your order receipt. (one was provided with the shipment.) If you do not have that, a copy of the receipt with the name, phone number/email and the order number with the items you are returning highlighted or circled. If you can not print a copy of the order receipt that was emailed to you, you may write out the order number, name and email and enclose it with the returned items. 

We suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.