We take great pride in providing our customers with exceptional customer service. We hope you love your purchase, however if you are not satisfied, please feel free to send it back to us!
Our return policy is for store credit only. We absolutely DO NOT issue refunds or exchanges at any time.
We can issue your credit for the website OR the b.e.humbleshop app. We will be in contact to see which you would prefer.
We do not offer exchanges. A B.E.Humble gift card will be issued once your return is processed. We recommend placing a new order for the item you wish to exchange. We cannot always guarantee the item/size you would like to exchange will be in stock.
Please note if applicable, listed in the description of every item on the website and app are a sizing guideline, and the model size as well as a fit video available on the app. Our Product Management team works incredibly diligently to ensure these measurements are correct and specific to every applicable item.
You can also find a model size chart listed on our website here. https://behumblefashion.com/pages/size-chart
Each item is photographed to display the true color/pattern. Although we try to accurately photograph each item, exact coloring of merchandise may vary due to indoor/outdoor lighting, various computer or mobile device screens, resolutions and more. Items with a slight variance will not be considered defective.
Items are eligible for return if:Items are unwashed, unworn, unaltered, free of any stains of any kind as well as animal hair.
All Sale merchandise (merchandise ending in .00), Brittany Humble Beauty, Items marked HOLIDAY & Subscription box purchases are non-returnable.
Any items purchased with a discount code 20% and higher are also non-returnable. (Excludes 1st time use app coupon)
If you receive incorrect merchandise or merchandise you believe to be defective, please contact Customer Service. All claims must be made within 30 days of purchase date.
If you have attempted a return for an item that does not meet the criteria stated in the above policy, we will keep the item(s) to return to you with a future purchase, or you can pay for shipping to have them returned to you.
Please email with return questions so that we can make sure your items are eligible for return. Thank you so much for your order
Excessive Returns-It takes our team a lot of time to process returns and inventory. Returning more than 10 items per month will result in a 20% restocking fee. The fee will be taken from the credit issued at the time of the return.
We would love to help you get into the correct sizing for each item, so we absolutely do not mind if you reach out for sizing info. Contact us through the customer service email with any questions about sizing. We also highly recommend downloading the b.e.humbleshop app, as that connects a fit video as well as a description to each item in the shop!
RETURNING AN ORDER
To return an item by mail:Enclose a printed copy of your order receipt, with name, phone number/email and the order number with the items you are returning highlighted or circled. If you can not print a copy of the order receipt that was emailed to you, you may write out the order number, name and email and enclose it with the returned items.
We suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.
2264 Stumbo Rd
Ontario, Ohio 44906
Once we receive your items they will be processed within 1-3 business days at which time you will be issued a store credit for the price of the item (minus any discounts and any applicable taxes.)
Shipping charges are non-refundable.
Customers are responsible for the cost of shipping returns.
****Please note: Once an order has been placed, the order cannot be canceled or modified.
HOW TO USE STORE CREDIT
Credit Issued To B.E.Humblehshop App:
If you choose to have your credit issued to your comment sold/b.e.humbleshop app follow these steps to use your credit:
Add items to cart, go to cart to checkout, find your Store Credit and click 'Tap To Apply' to apply the credit to your cart.
Credit Issued To B.E.Humblefashion.com:
If you chose to have your credit issued to you as a gift card through the website follow these steps to use your credit/gift card:
Check your email to find your gift card code. Add items to cart, go to checkout, copy the CODE from your email and enter it in the gift card/discount code box.